AI chatbot

An AI chatbot holds conversations to answer questions or guide users. Its capabilities depend on the sources and actions it is allowed to use.

How it works

It may retrieve documentation before composing an answer. Uncertain answers need a human handoff; account actions require separate verification.

A business could guide users to approved hours and procedures without allowing the chatbot to confirm refunds or change records.

Make selected information easier to find.

Fabricated answers, data disclosure and malicious instructions are risks to test. Measure errors and provide a clear exit.

It can handle bounded questions. Exceptions and sensitive decisions need a human path and defined responsibility.